Refund Policy

Returns
You have 14 days from the day you receive your order to notify us that you’d like to return an item. After notifying us, you then have another 14 days to send it back. Once we receive the item, we’ll process your refund within 14 days.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
 
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
 
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
 
Shipping
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What is your company's shipping policy?

We offer free shipping on all orders and aim to deliver within 7-21 business days.

Where do you source your products from?

Our products are sourced from various suppliers within the UK and internationally to bring you the best selection of products.

Can I return or exchange a product?

Yes, we offer a 14-day return or exchange policy on all of our products. Please refer to our Shipping & Return policy for more information.

How can I contact customer support?

You can reach out to us through our contact page/ email us directly at support email or send us a message on Instagram. Our customer support team is available from 9am to 5pm GMT, Monday to Friday.

Are your products authentic and of high quality?

Absolutely! We take pride in offering only authentic and high-quality products to our customers. We carefully source our products from trusted suppliers to ensure the highest level of satisfaction.