Shipping & Returns
Shipping Policy:
- Delivery Time: Orders are aimed to be delivered within 7-21 days of placement, subject to product availability and credit verification.
- Shipping Cost: Our products are shipped free of cost.
- At Serene Maison we aim to provide you with the fastest shipping, so we may sometimes split the products into more than one parcel so that it reaches quicker.
- Shipping Method: Orders will be shipped via a reputable courier service and will require a signature upon delivery.
- Delivery Changes: If you need to change the delivery address after placing your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that it will be possible.
- Return Period: Customers have 14 days from the date of delivery to request a return.
- Return Criteria: To be eligible for a return, items must be in their original condition and packaging, with all tags and labels still attached.
- Return Process: To initiate a return, please contact our customer service team and provide your order number and the reason for the return. We will provide further instructions on how to proceed with the return.
- Refunds: Refunds will be processed within 14 days of receipt of the returned item, and will be credited to the original payment method.
- Return Shipping: The customer is responsible for the cost of returning the item, unless it was damaged or defective.
What is your company's shipping policy?
We offer free shipping on all orders and aim to deliver within 7-21 business days.
Where do you source your products from?
Our products are sourced from various suppliers within the UK and internationally to bring you the best selection of products.
Can I return or exchange a product?
Yes, we offer a 14-day return or exchange policy on all of our products. Please refer to our Shipping & Return policy for more information.
How can I contact customer support?
You can reach out to us through our contact page/ email us directly at support email or send us a message on Instagram. Our customer support team is available from 9am to 5pm GMT, Monday to Friday.
Are your products authentic and of high quality?
Absolutely! We take pride in offering only authentic and high-quality products to our customers. We carefully source our products from trusted suppliers to ensure the highest level of satisfaction.